Business Texting Solutions

Building Community Engagement with Text Messaging

What’s the first thing you did this morning? If you’re like most people, the answer is “looked at my phone.” In today’s oversaturated media and marketing environment, it’s important to reach people where they spend their time. Business SMS delivers your message directly and reliably while encouraging community engagement thanks to two-way SMS communication between your organization and its target audience.

Meet people where they are with business texting.

Since the release of the iPhone, smartphone usage has increased exponentially. People “live” on their phones. Moreover, the power of the smartphone isn’t seen in just our personal lives. Sales and marketing teams, HOAs, sports organizations, recreation departments, churches and more are using business texting solutions as a powerful tool to connect with customers, employees, community members, teammates and other targeted audiences.

98%

of smartphone users use text on a regular basis

88%

say text is the number one thing they use their phones for

94%

of organizations using business SMS would recommend business texting solutions

Business texting isn’t just for businesses.

Municipalities

Encourage Community Engagement
Break down traditional communication barriers with business texting solutions. Use bulk texting to inform your community of potential hazards or street closures, send reminders for community events like festivals or fairs, and solicit involvement in an upcoming local initiative or election.

Parks & Recreation

Coordinate & Inform
Coordinate parks and recreation events by leveraging Tags to target the specific members involved, like soccer or baseball teams. Send mass texts to announce weather delays, field changes, game cancellations and more.

Nonprofit Organizations

Organize Volunteers & Fundraise
Coordinate volunteers quickly and easily — even while they are working an event. Communicate with beneficiaries and donors to keep them up to date on the efforts of your nonprofit organization. With a 45% engagement rate, fundraising done via text message will get more responses than a phone call.

Community Response Organizations

Connect with Information & Referral Services
Provide immediate resources to your community through automated inbound text workflows and live agent interactions via two-way SMS. In times when your community requires increased support, easily scale your contact center capacity by allowing agents to manage multiple contact interactions at the same time.

HOAs & Community Associations

Efficiently Communicate with Members
Notify HOA and Community Association members about important updates, meetings, and community happenings with bulk SMS and respond in real time to questions via two-way SMS. Send out surveys and collect answers, receive feedback and address complaints, and keep a record of communications with members via Pidj’s business texting soultions.

Religious Organizations

Stay in Touch with Your Congregation
Keep parishioners up-to-date on any updates to the services and events schedule, leveraging Tags to target messaging to the appropriate groups such as youth groups, committee members or staff distributions. Business texting solutions provide a communication channel that your congregation can use to ask questions, request content with ease and maintain privacy when necessary.

Business SMS Works

Successful email marketing campaigns boast open rates of 20% and a click-through (or engagement) rate of 3%. A successful business SMS campaign has an open rate of 98%, is read within 3 minutes and enjoys a 70% conversion rate.

97%

of companies found they communicated with consumers more efficiently after launching texting initiatives.

86%

of small businesses using SMS say it offers a higher rate of customer engagement.

70%

of the time, interactive content like MMS campaigns generate conversions.

Create connections and communicate with purpose using business SMS.

Business texting solutions allow you to engage with your customers and community in a way that works for them. Pidj.co can help you encourage meaningful conversations, receive valuable feedback and gain opportunities to keep optimizing your communication strategies.

85%

of customers prefer receiving text messages vs. phone calls or emails.

69%

of consumers across all age groups want to be able to contact a business via text.

45%

of people reply to branded text message blasts they receive.

Business Texting Made Easy

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