Transform your contact center with advanced text messaging and web chat software

Engage, communicate, and delight your customers like never before

It’s becoming quite clear that today’s consumers prefer low-effort messaging options to communicate with businesses over lengthy calls. Enter Pidj, an intuitive cloud-based text messaging and web chat software designed specifically for contact centers. Seamlessly integrate these powerful communication channels into your customer service operations and deliver exceptional experiences to your clients.

Enhance Customer Engagement

Connect with customers in real-time through text messaging and web chat, providing personalized and convenient support.

Increase Efficiency

Streamline your contact center operations by managing multiple conversations simultaneously and leveraging automation features.

Improve Customer Satisfaction

Resolve queries faster, reduce wait times, and provide seamless experiences across channels.

Gain Insights and Analytics

Access comprehensive analytics and reporting to gain valuable insights into customer behavior, agent performance, and more.

Features

Real-Time Text Messaging

Engage in instant, two-way text conversations with customers, enabling quick issue resolution and personalized support.

Web Chat Integration

Seamlessly embed web chat functionality into your website, allowing customers to connect with agents in real-time for immediate assistance.

Agent-to-Agent Chat

Facilitate seamless collaboration and knowledge sharing among agents with real-time chat capabilities, ensuring efficient problem-solving and faster resolutions.

Automated Responses

Leverage intelligent automation to handle common queries, provide instant responses, and improve efficiency.

File and Media Sharing
Effortlessly exchange files, images, and documents with customers, simplifying information sharing and problem-solving.
Surveys
Gather valuable customer feedback and insights through integrated survey functionality, enabling you to measure customer satisfaction and identify areas for improvement.
Text Routing and Queuing
Route incoming text messages and web chat inquiries to the most appropriate agents based on skills, availability, or other criteria, ensuring efficient handling and prompt responses.
Transfer Capability
Seamlessly transfer conversations between agents or departments, allowing for smooth handoffs and escalation when necessary.

Integration with voice tech stacks

Access detailed analytics and reports on conversation volume, response times, customer satisfaction, agent performance, survey results, routing efficiency, and integration metrics, empowering data-driven decision-making and continuous improvement.

Analytics and Reporting

Access detailed analytics and reports on conversation volume, response times, customer satisfaction, agent performance, survey results, routing efficiency, and integration metrics, empowering data-driven decision-making and continuous improvement.

Pricing

Starter Plan

$299/month + usage

Ideal for small contact centers or teams getting started with text messaging and web chat. Includes essential features and email support.

Pro Plan

$499/month + usage

Designed for growing contact centers looking for advanced capabilities. Includes all Starter Plan features, priority support, and analytics.

Enterprise Plan

Custom Pricing

Tailored to suit the needs of large contact centers and enterprises. Includes all Pro Plan features, custom integrations, dedicated account manager, and 24/7 support.

Business Texting Made Easy

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